HG-POL-001
Privacy Policy
How personal information, property details, photographs, enquiries, bookings and technical information are handled.
Version 1.0 ยท 26 August 2026
Open Privacy Policy PDFClient information
HomeGlow policy documents
These are the complete publication versions used alongside our website summaries, enquiry form, written quotes and booking communications.
HG-POL-002
Booking, Deposit, Cancellation and Payment
How enquiries become bookings, when deposits may apply, notice expectations and final-balance arrangements.
Open Booking Policy PDFHG-POL-013
Damage, Complaints and Resolution
How to report a concern, what evidence may be requested and how HomeGlow reviews possible outcomes.
Open Complaints Policy PDFQuestions about a policy?
Email homeglowcleaning123@gmail.com or call 07944 277347. Your written quote and booking confirmation explain the terms applying to your specific service.