Good to know before you enquire.

No. The website collects details to help us understand your requirements. We review your enquiry, photographs, condition, access and priorities before issuing a written quote. A booking is confirmed only after HomeGlow verifies any required payment and sends confirmation.

Please enquire at least 72 hours before your preferred date so we have time to review the job and allocate a cleaner or team. Shorter-notice requests can still be submitted but are subject to availability.

Standard cleaning covers routine upkeep. Deep cleaning is a more detailed, condition-led service. Declutter and clean combines practical organisation with cleaning. End-of-tenancy cleaning follows an agreed move-out scope. Commercial cleaning is tailored to the premises, areas and frequency. See our service comparison for more detail.

Contact us for a quote. We price each service after reviewing the property or premises, required areas, condition, access, frequency, photographs and priorities. Your written quote confirms the agreed scope and payment terms.

You can ask HomeGlow to supply general cleaning products; any charge will be included in your written quote. Unless otherwise agreed, the client should provide a working mop, hoover and microfibre cloths. Specialist products or equipment must be agreed in advance.

You can be at home, arrange concierge access, use a key safe or agree another secure method. Include clear instructions in the enquiry. Do not send alarm codes or other sensitive access details until needed for a confirmed booking.

Yes, in many cases. Tell us about pets and any relevant behaviour or safety considerations. Pets should be secured away from active cleaning areas where needed.

We aim for continuity for weekly customers where possible, but cannot guarantee the same person for every visit. Availability, leave and the needs of the job may require another approved cleaner or subcontractor.

One-off standard cleans normally require full payment before confirmation. Tailored work may require a deposit after scope review, with the balance due as stated in the written quote. Payment options may include bank transfer, Starling payment link, GoCardless or another agreed method.

Please provide at least 48 hours’ notice. With less than 24 hours’ notice, some or all of a deposit may be retained or a reasonable cancellation charge applied, depending on costs and whether the cleaner can be reallocated.

No. We clean to the written scope, but cannot guarantee a landlord’s or agent’s decision or the removal of permanent wear, damage, staining, mould, pests or maintenance issues unless a specific guarantee is expressly included.

Contact us as soon as possible and, where practical, within 48 hours. Include photographs and a clear description so we can investigate and agree a proportionate resolution.

Photographs help us understand condition, access, priorities and likely time before quoting. They are used for enquiry and service management, stored in restricted business systems and handled in line with our privacy notice.

HomeGlow covers all London areas. Availability is confirmed after we review the postcode, preferred date and requirements. Visit the Service Areas page for the full London borough list.

Start with the online enquiry, then add your property details, priorities, preferred date and photographs. We review the information and contact you with a quote or any follow-up questions.